Job description
About our client
The company is a global leader in providing professional services, specializing in strategy, consulting, technology, and operations. It works with clients across a wide range of industries, offering solutions that help businesses innovate, improve efficiency, and navigate complex digital transformations.
About the role
We are looking for passionate and driven individuals who will help define sales, marketing and services strategies, design and implement loyalty solutions and create better customer engagements and experiences. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.
Your responsibilities
Large-scale business / operational transformation experienced.
In-depth technical expertise in AWS Connect/CCAAS/Google CCAI/Genesys.
Good understanding of contact center technology landscape.
An understanding of AWS Cloud platform and services with Solution architect skills.
Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc.
Deep functional and technical understanding of APIs and related integration experience.
Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms.
You will have
The ideal Transformation Manager candidate for this position will succeed in this role if they have both knowledge and technical depth in Amazon Connect & AWS, along with experience working in a team that provides transformation services across three key offerings: Marketing Transformation, Commerce & Sales and Services.
If you are seeking to join a collaborative team and are prepared to assume significant team responsibilities, this opportunity is tailored for you.
Interested candidates, APPLY today or email your comprehensive resume/CV to keren.selvam@ellwoodconsulting.com.my
Kindly note that only successful or shortlisted candidates will be contacted via WhatsApp, phone call, or email.
