Job description
About our client
My client is a leading multinational technology services and consulting company that provides consulting and business process outsourcing services to all facets of industries.
About the role
They're seeking for a dynamic Client Account Manager to lead, nurture, and elevate accounts/portfolio within the dynamic Banking & Financial Services (BFS) Industry. You'll take ownership of assigned accounts, overseeing day-to-day operations, P&L, and identifying growth opportunities. They collaborate with delivery teams, optimize resources, and ensure client expectations are exceeded, contributing to a positive client experience.
Your responsibilities
Report to Head of Client Partners overseeing a Singapore-based bank portfolio.
Directly manage assigned accounts, dependent on capabilities.
Handle client expectations, provide updates to senior management, and participate in steering review meetings.
Identify strategic initiatives for client business goals and drive transformational programs.
Provide thought leadership and innovation for managing strategic customers.
Strategize for increased mindshare and wallet share in market segment/portfolios.
Drive growth and customer satisfaction in the assigned accounts/portfolio
Implement account mining/penetration strategies and actively manage pipeline for growth.
Negotiate commercial terms of engagement.
Manage the P&L of the portfolio, including business planning and budgeting.
Collaborate with the delivery team and third-party vendors to minimize project risks and achieve goals.
You will have
Mandatory experience in banking industry sales and collaboration with global system integrators or consulting firms.
8+ years of business development and account management in the technology service sector.
Proven track record in managing, retaining, and developing businesses, including P&L responsibility.
Thorough knowledge of banking/financial services domains, with awareness of the latest digital innovations.
Strong familiarity with the Singapore market, particularly in the BFS sector.
Experience managing both global and local banks is a plus.
Strategic thinking, confidence, and planning skills.
Track record of improving business performance and winning deals.
Experience in onsite/offshore model.
Only for Singaporeans or PR individuals.
