Job description
About our client
My client is currently seeking a Senior Account Manager to join their vibrant team in Singapore, operating from their newly established office.
About the role
This role demands an individual with a deep passion for technology and comprehensive knowledge of payments. The ideal candidate should possess proven leadership skills to effectively manage a team, coupled with a strong understanding of payments processing.
Your responsibilities
Cultivate and nurture strong relationships with both internal and external stakeholders, prioritizing client satisfaction, adoption, and retention.
Act as a dedicated advocate for clients, effectively managing their expectations while aligning company goals with their needs.
Drive revenue and margin growth by identifying cross-sell and upsell opportunities, striving to meet individual sales quotas.
Act as the primary point of contact for addressing clients' commercial needs.
Execute established team processes to achieve high performance, including Account Development Plans, pipeline management, and reporting.
Coordinate with the Customer Care team to address operational queries and issues raised by clients.
Support marketing initiatives by encouraging client participation in case studies, PR activities, and industry events.
Collaborate with the Implementations team to provide support during client go-live and implementation of additional products.
Stay updated on developments in the payments sector through proactive reading and research, sharing insights with the Account Management team.
You will have
Achieve revenue targets with a sales-driven approach.
Collaborate effectively with colleagues, leveraging strong interpersonal skills.
Prioritize tasks effectively, managing competing priorities to consistently deliver results.
Apply acquired knowledge strategically in various situations.
Fluent in both Mandarin and English languages.
Previous experience in mentoring and leading teams.
Communicate effectively verbally and in writing, with strong presentation skills.
Proficient in Microsoft Office applications (Word, PowerPoint, Excel).
Demonstrate initiative and critical thinking in problem-solving.
